Question 1

What is Valsell Ltd?

Accepted Answer

Valsell Ltd offers unique personalized books for children, created from a child's photo so they become the main character of the story.

Question 2

Who are the books suitable for?

Accepted Answer

Our personalized books are suitable for children and teenagers from 1 to 17 years old. We create stories for different age groups. Some of our books are also suitable for adults up to 40 years old.

Question 3

How is a personalized book created?

Accepted Answer

After choosing a story, you fill out a short form with the child's name and age and upload a photo. You can preview the first pages before payment. After payment, we create your unique book. You can request revisions if needed.

Question 4

How do I place an order?

Accepted Answer

Choose a story on our website, click "Personalize", fill out the child questionnaire, review the order and pay. We will then create your unique book.

Question 5

What photo should I use?

Accepted Answer

Use a photo where the child's face looks natural: good lighting, no hats or glasses, clear facial features. The system uses the photo to personalize the character in the book.

Question 6

Do you deliver to my country?

Accepted Answer

We deliver internationally. Exact shipping cost and delivery times are shown when you place your order.

Question 7

How long does delivery take?

Accepted Answer

Creating a personalized book takes 5-7 business days. Delivery times depend on your region and the selected shipping option.

Question 8

How can I contact customer support?

Accepted Answer

You can contact us by email. Response time is normally within 24 business hours.

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FAQ